The Insights discipline helps empower Rioters’ decision-making to be more data-informed
We’re an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world
We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission
We’re a group united by our love of games, science, and helping others succeed.As the Senior Research Manager on the Teamfight Tactics team, you will be leading and growing the researchers on the Insights team that informs and advises the design, development, and execution of products and experiences for Teamfight Tactics
The Insights team supports products through their entire lifecycle: from opportunity identification, through product development to post launch performance
This role emphasises a researcher skillset as you will function as the craft lead for that discipline.Responsibilities:Work on cross disciplinary projects to generate insights that inform gameplay content, cosmetic content, and metagame systemsLeverage advance problem solving and data synthesis skills to form a deep understanding of the product, and partner with senior stakeholders to shape long term game development strategyBe accountable for the delivery of Insights research on the teamDrive initiatives that maintain research excellence and strategic thinking on the team, including providing peer review and feedback, evaluating new tools and contributing to long-term staffing plansProvide career guidance and mentorship, working direct reports to establish a roadmap of growth opportunities that build into a satisfying careerEstablish working relationships with other Data and Insights teams across the organisationRequired Qualifications:7+ years of experience with user research, market research or a related field of behavioural analysis; graduate degrees in related fields count towards experience (psychology, human-computer interaction, human factors, marketing, or communications)2+ years of professional industry experience in gaming, entertainment, or consumer products2+ years of experience managing individuals and teamsProficiency with large user research tools such as Qualtrics, QuestionPro, or SawtoothDesired Qualifications:Experience working on a live service game with a free-to-play modelExisting familiarity with Teamfight TacticsFor this role, you’ll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players
We will be looking at your past studies, experience, and your personal relationship with games
If you embody player empathy and care about players’ experiences, this could be your role!Our Perks:Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules
We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match
Check out our benefits pages for more information.Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner’s Code and Community Code
Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work
We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect
We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming. Recommended Skills

  • Coaching And Mentoring
  • Communication
  • Decision Making
  • Ergonomics
  • Hardworking And Dedicated
  • Human Computer Interaction

Tagged as: Communications, Data Synthesis, Design, Empathy, Market Research, Mentorship, Peer Review, Problem Solving, Psychology, Qualtrics, Research, Strategic Thinking

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