Safety operations manager

At Rockstar Games, we create world-class entertainment experiences

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium
You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry

Rockstar Games is seeking a Trust & Safety Operations Manager to join our growing team in NYC
This role will support our content moderation operations and Trust & Safety initiatives
They will be responsible for managing our content moderation workforce and implementing corresponding industry standard processes to effectively operationalize and implement our policies
The successful candidate will have experience designing content moderation at scale

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan

WHAT WE DO

• The Trust & Safety team at Rockstar Games enables a safe and inclusive player experience for users across our games and services
• We reduce the exposure to harm and other forms of abuse in our online games

RESPONSIBILITIES

• Scale our content moderation operations, including vendor operations, quality assurance, capacity planning, appeals, and escalations
• Monitor operational metrics, conduct analyses, and drive quality and efficiency improvements
• Manage cross-functional relationships to enhance relevant tools, solutions, and processes, working closely with our Trust & Safety Enforcement, Customer Experience, Product, Engineering, Security, and Legal teams to drive alignment and implementation
• Oversee quality and training processes to facilitate policy alignment and calibration

QUALIFICATIONS

• Trust & Safety experience and dedication to building world-class online safety solutions
• Experience in content moderation, vendor management, and quality assurance
• Deep familiarity with content moderation metrics and key performance indicators
• Proven ability in designing, owning, and improving processes across multiple cross-functional teams

SKILLS

• Excellent communication and relationship-building skills, with experience working with global partners
• Exceptional problem-solving and analytical skills, with a demonstrated ability to distill complex issues into structured frameworks and concrete action plans
• Comfort with ambiguity and able to drive results in a fast-paced and dynamic environment

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above
If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect
In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles
If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department

If you’ve got the right skills for the job, we want to hear from you
We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category

The pay range for this position in New York State (inclusive of New York City) at the start of employment is expected to be between the range below* per year
However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits
Details of participation in these benefit plans will be provided if an employee receives an offer of employment
If hired, employee will be in an “at-will position” and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors

*NY Base Pay Range

$101,100-$141,600 USD Recommended Skills

• Analytical
• Appeals
• Calibration
• Capacity Planning
• Communication
• Customer Experience

Tagged as: analytical skills, Appeals, Calibration, Capacity Planning, Communication, Content, Customer Experience, Disabilities, Engineering, Indicators, legal, Online Safety, Operations, Problem, Quality Assurance, Relationship, Safety Enforcement, Security, training, Vendor Management, Vendor Operations