Responsibilities :

  • Serves as a Subject Matter Expert for the responsible country.
  • Support Tier 1 and Tier 2 escalations / questions and resolve and respond to Rioter inquiries by email, case management, and in-person.
  • Act as primary point of contact for embedded Enterprise colleagues (HRBPs, Finance, Legal and TA teams) to ensure business processes are well-maintained and completed.
  • Input and audit transactions within HR systems related to : on-boarding, off-boarding, transfers, job change, payroll, and benefits changes.
  • Troubleshoot standard technical issues within our HR systems with little to no assistance and act as HR systems subject matter expert for HRBPs, COEs, Rioters and team members.
  • Perform regular audits to ensure data integrity in our HR Systems at all times.
  • Manage rioters’ benefits with external vendors.
  • Manage monthly payroll process and tax reporting with support from local payroll vendor.
  • Facilitate in-bound relocation process with support from global relocation vendor.
  • Facilitate work visa application, renewal and termination process with support from local / global immigration vendor.
  • Work closely with HR consultant to ensure that Riot is compliant with the local regulations.
  • Liaise with government boards to fulfill HR specific statutory reporting requirements.
  • Upload and maintain electronic personnel records for all Rioters.
  • Participate in the review, execution and implementation of process improvements projects.
  • Meet performance and service level metrics for timeliness & accuracy.

Required Qualifications :

  • General Education Degree
  • 4+ years in HR Operations, or similar HR role
  • 2+ years using cloud-based HRIS (Workday or similar)
  • Background working with HR teams and professionals (HRBPs, Total Rewards, Recruiters)
  • Fluent in English and local language (Korean)
  • Ability to manage sensitive data and information
  • Experience in managing local payroll
  • High degree of detail orientation

Desired Qualifications :

  • Background operating in an HR Shared Service environment
  • Experience with Google Suite, Greenhouse and Workday is a plus
  • Familiarity with local employment laws
  • Experience with Shiftee timekeeping system preferred

For this role, you’ll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work.

Being a dedicated fan of games is not necessary for this position!

Tagged as: Business, Case Management, Cloud, Data Integrity, Email, Employment Laws, finance, Google, legal, Operations, Process Improvements, Statutory, Tax

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