Responsibilities

– You will operate as a senior representative, interacting with multiple EA teams and stakeholders.
– You will partner with studio leaders and key business partners to set up and manage day to day operations, studio growth, identify opportunities and lead process improvements.
– You will support and be the local driver for operations and studio strategic programs and initiatives like goals, transformation projects, etc.
– You will manage interactions with external institutions, universities, third-party suppliers, and industry associations.
– You will work with the franchise leaders to understand and track overall headcount across resource types with a particular focus on project assignments, demand requirements, and chargeback variance.
– You will manage and oversee staff hiring as per planned ramp up, reassignments when scope changes.
– You will ensure responsible management of project work sourcing, focusing on scope, cost, quality, and risk.
– You will manage vendor relationships and contracts, negotiate costs and operational terms.
– You will manage IT assets, costs and mitigate risks to ensure smooth operation of teams.
– You will manage the central operations team to deliver continuous improvements and consistent operations support to the franchises in the studio.
– You will coordinate work volume across the location, considering operational constraints and market opportunities.

Qualifications

– 8+ years of work experience in operations management or a related field.
– Written and oral fluency in English and Spanish.
– Experience developing measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
– Experience with setting up studio operations and driving continuous process improvements.
– The ability to track, model and present information in engaging ways.
– Great at building relationships and can set clear expectations with the team.

Tagged as: Chargeback, Focusing, Management, Operations, Operations Management, Process Improvements, Sourcing

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