Game operations engineer

The Information Technology group (EAIT) works as a global team to empower EA’s employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to “ensure better play.

Responsibilities

Work directly with Game Creation engineers and help us solve technical challenges

Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned

Build internal relationships with our development and product management teams to help us communicate the priorities of our customers

Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation

You will develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications.

You will participate in projects that improve overall product and documentation quality

Participate in product/platform testing and updates

Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring

Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities

Develop your technology skills and become a versatile IT professional

Participate in weekend rotation and shifts

Will report to Game Creation Operations Manager

The team operates in a 24×7 support model, so the ability to work in shifts, on weekends and on holidays is required.

Required Qualifications

Have experience of minimum 3 years working with customers

Empathy for the customer experience

Balance varying levels of priority and urgency

Understand complex technical issues and manage to express them in simple and concise language

Familiarity with database concepts (e.g. SQL Server, MongoDB)

Experience around the following technology concepts – virtualization, operating systems (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL’s), coding/scripting (Python, Bash, Powershell)

Qualification in Computer Engineering or relevant experience needed.