Experience specialist

Full job description

Nintendo Experience Specialist

PURPOSE/SUMMARY: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NOCL) employees.

Nintendo Experience Specialists (NES) are responsible in visiting various local retail outlets across Downtown Toronto as well as potential event support across the Greater Toronto Area. This position will be responsible for interacting with consumers and retail staff on a variable schedule throughout the year (including but not limited to weekdays, weekends, evenings, key promotional periods, and holidays) and at consumer facing events to provide sales support, on-going product sampling, training, and education about Nintendo products.

NES Duties:

• Attend scheduled shifts with all specified equipment and assigned uniform
• Provide timely submission feedback via Consumer Insight surveys and shift surveys via Natural Insight
• Maintain assigned Nintendo Switch equipment including all updates, downloads and other content
• Perform outlined priorities such as merchandising and sampling
• Implement planograms based on retailer direction and priorities
• Raise concerns and questions with your assigned Area Lead
• Represent Nintendo in a professional manner
• Maintain general awareness of Nintendo Products, news, and Events

LIST RELEVANT COMPETENCIES

• Excellent organizational and multi-tasking abilities
• Ability to adapt and work within a fast-paced industry and environment
• Strong problem solving and analytical skills to marketing challenges
• Attention to detail and accuracy
• Strong internal and external communication abilities in terms of written, verbal and presentation skills

REQUIRED WORK EXPERIENCE/KNOWLEDGE:

• 1 –3 years of related customer service experience
• Exceptional customer service skills and comfortable approaching and speaking with customers
• Team player mentality and strong interpersonal skills
• Ability to travel between assigned retail outlets and events
• General interest and knowledge of video games

REQUIRED EDUCATION:

• Post-Secondary School Education

PHYSICAL/FUNCTIONAL REQUIREMENTS

• Ability to climb ladders and lift heavy loads (up to 30 pounds)
• Overtime periods, weekend and holiday work
• Extensive local travel
• Valid drivers license
• Good driving record
• Reliable transportation and proof of insurance
• Must have access to a smart phone, minimal data, high speed internet and adequate storage space

Tagged as: analytical skills, Communication, Content, Customer Service, Event, Marketing, Merchandising, presentation skills, Problem Solving, Sales Support, Surveys, training, Verbal