Experience specialist

Nintendo Experience Specialists (NES) are responsible in visiting various retail outlets, as well as providing support for in-person events. This field support position will be responsible for interacting with consumers and retail staff at their assigned locations on a variable schedule during peak shopping hours (weekdays, weekends, evenings, key promotional periods, and holidays). NES will also provide support with consumer-facing events to provide sales assist, on-going product demonstration, training, and education on Nintendo products. The NES’ overall goal is to generate demand for Nintendo products and facilitate activations, ultimately putting smiles on the faces of everyone we interact with.

NES Duties:

• Attend scheduled shifts with specified equipment and prepared to perform priorities including consumer facing events, product demonstration, and retail merchandising
• Perform set up and tear down of Nintendo equipment at consumer-facing events
• Represent Nintendo in a professional manner
• Maintain general awareness of Nintendo products, news, and events
• Submit feedback via Consumer Insight surveys and shift surveys via Natural Insight as part of site visits as required
• Maintain assigned Nintendo Switch equipment including all updates, downloads and other content
• Raise concerns and questions with your assigned Area Lead
• Conduct other tasks and responsibilities as assigned

RELEVANT COMPETENCIES:

• Ability to effectively share knowledge during product demonstrations with a wide range of consumers in an engaging manner
• Consistent team player mentality and comfortable collaborating with others
• Maintaining a professional attitude when representing Nintendo at in-person events and retail spaces
• Attention to detail and accuracy when conducting assigned tasks
• Outgoing, enthusiastic, and energetic personality when approaching customers of all ages at in-person events and retail spaces
• Strong initiative and adaptability when problem solving within a fast-paced environment

REQUIRED WORK EXPERIENCE/KNOWLEDGE:

• 1-3 years of related customer service experience
• Ability to travel between assigned in-person events and retail outlets
• Previous experience working with kids and families
• General interest and knowledge of current and upcoming video games

REQUIRED EDUCATION:

• Post-Secondary School Education (preferred)

PHYSICAL/FUNCTIONAL REQUIREMENTS

• Ability to climb ladders and lift heavy loads (up to 30 pounds)
• Overtime periods, weekend and holiday work
• Valid drivers license, clean driving record and proof of insurance
• Must have access to a smart phone, minimal data, high speed internet and adequate storage space

Tagged as: Adaptability, Customer Service, Problem Solving, Retail Merchandising, Sales, Surveys