Position Title: Enterprise Platform Architect

  • Open to Remote


What does the EA IT Employee Experience Engineering Team do?

Electronic Arts is a global leader in digital interactive entertainment. The Company’s game

franchises are offered as both packaged goods products and online services delivered through

Internet-connected consoles, personal computers, mobile phones and tablets. EA has more than

300 million registered players and operates in 75 countries.

Our team, the Employee Experience group is a new central technology team that is responsible

for designing, developing and maintaining application and data services as well as enterprise

mobile applications that support all employees throughout EA. Our goal is to produce high

quality service and mobile solutions that help each and every EA employee do their job and

contribute to the goal of EA making the world’s greatest games.

What will you be doing?

We’re hiring an Enterprise Platform Architect in Employee Experience. This person will join an

elite, global team of product managers and development teams who focus on delivering

technology solutions to EA employees. Their mission is to improve the employee experience by

understanding the way EA employees work, so that they can give them the best technical

solutions possible.

As an Enterprise Platform Architect at Electronic Arts’ Employee Experience team, you will be at

the forefront of designing and implementing solutions within ServiceNow that elevates the

employee experience across the company. Your role will involve strategic planning, system

architecture design, and the integration of ServiceNow with other enterprise systems. You will

collaborate closely with engineers, QA, dev-ops, and architecture teams to create seamless,

scalable, and efficient processes that support Electronic Arts’ dynamic and innovative culture.

Key Responsibilities

  • Strategic Planning and Implementation: Lead the development of the ServiceNow strategy,

ensuring it aligns with the overall business objectives and Employee Experience goals. Plan and

implement new ServiceNow modules and features to enhance employee productivity and


  • 6+ years Architecture Design and Development: Design the overall ServiceNow architecture, focusing

on scalability, reliability, and optimal performance. Develop and maintain a secure, streamlined,

and user-friendly platform that supports various employee experience initiative, exp. with

IT Service Management Tools/ITSM Tools

  • Integration and Automation: Oversee the integration of ServiceNow with other enterprise

systems and third-party applications to ensure a unified and efficient employee experience.

Automate processes within ServiceNow to reduce manual efforts and improve accuracy.

  • Customization and Innovation: Customize ServiceNow applications and workflows to meet

specific business requirements. Stay ahead of ServiceNow developments and trends, proposing

innovative solutions that can further enhance the employee experience.

  • Collaboration and Leadership: Work closely with stakeholders across the organization to

identify and address ServiceNow-related needs. Lead cross-functional teams in the successful

execution of ServiceNow projects, ensuring collaboration and effective communication.

  • Process and Standards: Ensure the reliability and stability of ServiceNow solutions through

setting best practices and standards.. Monitor system performance, conducting regular reviews

and maintenance to address any issues promptly.

  • Training and Support: Provide ongoing support and expert advice to ensure the effective use

and optimization of the platform. Communicate with stakeholders to ensure understanding of

necessary platform utilization.


  • Bachelor’s degree in (Computer Science, Information Technology, or related field) or related


  • Proven experience as a Enterprise Platform Architect or similar role, with a strong

understanding of ServiceNow (or similar) capabilities and best practices.

  • Excellent technical skills, including experience with JavaScript, HTML, CSS, and REST/SOAP web


  • Strong strategic thinking, problem-solving abilities, and a commitment to enhancing the

employee experience through innovative technology solutions.

  • Outstanding communication and leadership skills, with the ability to collaborate effectively

across different teams and levels of the organization

Us Compensation And Benefits

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.


  • California (depending on location e.g. Los Angeles vs. Sacramento):

º $138,200 – $219,000 USD Annually

  • New York (depending on location e.g. Manhattan vs. Buffalo):

º $136,600 – $219,000 USD Annually

  • Jersey City, NJ :

º $171,100 – $219,000 USD Annually

  • Colorado (depending on location e.g. Denver vs. Colorado Springs):

º $153,100 – $206,200 USD Annually

  • Washington (depending on location e.g. Seattle vs. Spokane):

º $136,600 – $202,300 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

Tagged as: Business Objectives, Business Requirements, Collaboration, Data Services, Electronic Arts, Focusing, Integration, IT, Mobile Phones, Reliability, Scalability, Service Management, Servicenow, Strategic Planning, System, Tablets, Workflows

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