Role Description

The opportunity

The Strategic Partner Support Team at Unity Technologies seeks a Developer Support Engineer who leads our VIP customer accounts.

As a member of the global Unity Customer Success Everywhere organization, you tackle game developers’ hard problems and support them in achieving their success goals.

You will answer questions from the development customers and deepen their understanding and trust in Unity. You will also accurately share customer feedback from the support work to build knowledge as valuable assets.

This makes it possible to relate the information for better product development with the Unity internal teams, including R&D, and further improve our products and services.

This is a very critical pipeline responsibility that connects game development partners and Unity.

What you’ll be doing

  • Provide consulting and engineering support to the major game developers.
  • Have phenomenal communications with customers to respond to their inquiries and address issues.
  • Be responsible for maintaining high-quality service to the game development customers, researching and solving problems with Unity team members to provide better service.
  • Create and review technical documents and other educational resources according to customers’ needs.

What we’re looking for

  • Expertise in video game production methods. Professional experience in programming and game development.
  • Outstanding interpersonal skills and the ability to work collaboratively with customers and internal teams.
  • Strong logical thinking, multitasking abilities, and the capability to manage various priorities.
  • Fluent in Japanese and English to have effective and nuanced communication to enhance engagement with diverse clients, colleagues, and stakeholders and foster inclusive communication within a multicultural environment.
  • Passion for helping other developers.

You might also have

  • Game development experience using Unity on console hardware ( Nintendo Switch, PlayStation, etc.) is a plus.
  • Flexibility to adapt work hours to work with overseas teams and customers, and possibly to be on a business trip (domestic / international) on short notice.

Additional information

  • Relocation support is not available for this position.
  • International relocation support is not available for this position.
  • Work visa / immigration sponsorship is not available for this position.

Tagged as: Business, Communication, Communications, Consulting, Engineering, Game, Hardware, IT, Logical Thinking, Multitasking, Production, Quality

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