Job Description

We are seeking a highly skilled and experienced Customer & Market Insights Specialist to join our Global Brand Marketing team.

In this specialist-level role, you will play a pivotal part in recommending, coordinating, and executing all internal and external research initiatives.

Your primary focus will be on driving front-end consumer insights for our franchises. The overall objective is to support the development of our consumer insight capabilities and long-range planning, encompassing early concepting, validation work, and brand equity tracking.

Daily responsibilities

  • Designing, analysing and executing customer and market research studies (end-to-end process ownership) in collaboration with other team members.
  • Monitoring, assessing, and communicating market trends and competitive information to determine strategies for segmenting the market and enhancing brand attractiveness and competitiveness.
  • Assisting business units with their research needs for projects, completing them according to the project schedule, solving day-to-day data / client issues with minimal supervision, and addressing business unit questions related to specific project execution.
  • Collaborating with selected research agencies to complete research initiatives.
  • Working with cross-functional teams to provide consumer insights and support the gaming category.


  • A minimum of 3 years of experience in a Market Research Specialist role or in the broader Market Research field.
  • Proficiency in working with Google Suite and / or MS Office.
  • Experience using various research tools (NPD, PowerBI, Tableau, etc.).
  • Solid presentation skills to deliver findings to senior management.
  • Experience in the entertainment industry is preferred.
  • Demonstrated ability to manage research projects from scoping to final analysis.
  • Ability to collaborate with internal clients to support their research goals.
  • Ability to work independently within a team environment.
  • Strong analytics and consumer insight expertise.
  • Fluency in spoken and written English.

Additional Information

Working mode

For this role you can choose between a remote-first or office-first working mode.

  • Office-First : working primarily from the Warsaw, Wroclaw, or Cracow studio for a minimum of 10 days per month.
  • Remote-First : working from home.

Perks & Professional Growth

  • Flexible working hours start your workday anytime between 8 : 00 and 10 : 00 AM.
  • A welcome pack filled with goodies to help you feel right at home once you join the team.
  • Trainings, lectures and courses internal workshops, external training for each employee, Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.

There’s always something to learn!

Merch gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

  • Private medical healthcare a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Support during COVID-19 regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
  • Psychological care free mental health support and various well-being webinars.
  • Multisport card gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Social events we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
  • Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code we like to keep it casual.

Tagged as: Analytics, Brand Equity, Collaboration, Coordinating, Management, Market Research, Presentation, Research, Tutorials, Written English

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