Customer agent

Job Description: #LI-Onsite **Who We Are** Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment. Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM. **What We Need** Our Customer Service Agents are responsible for handling some of 2K’s highest level of service issues to ensure our customer’s questions and issues are resolved in an effective and timely manner. You provide excellent customer service while successfully resolving any service-related issues. Reports to the Customer Service Manager. **What You’ll Do** **_ DUTIES AND RESPONSIBILITIES:_** – Deliver timely, accurate and respectful follow up to customer questions and issues – Build deep knowledge of 2K products – Have in depth knowledge of troubleshooting on PCs, Sony, and Microsoft consoles – Take ownership of Customer Service incidents and work to optimally resolve them – Interact effectively with customers and internal developers – Call out issues as needed – Assist in generating training materials and customer facing documentation – Work in a team environment with other customer service associates **What Will Make You A Great Fit** **_ KNOWLEDGE AND SKILLS:_** – Technically proficient with PC’s and gaming consoles – Digital literacy, specifically MS Word, Outlook, and Excel – Basic understanding of source control – Ability to quickly learn customer service-based tools and techniques **_QUALIFICATIONS: _** – Education and Experience: _ – High School diploma or equivalent – Minimum age of 18 years and above – 1+ year of Customer Service experience – Proficient in Windows and MS Office – Strong verbal and written communication skills – Solid understanding of current video game platforms and related hardware – Excellent attention to detail – Ability to establish and maintain effective working relationships with various 2K teams and customers – Reliable and can be counted on to work all scheduled shifts – Capable of working any mandatory overtime; which can occur during the work week, weekends, and holidays – Must be able to communicate effectively in English, in both written and oral forms **_PREFERRED SKILLS:_** – Previous customer support experience in an online environment – Familiarity with Zendesk, helpdesk software or issue/bug tracking tools #LI-Onsite **Who We Are** Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment. Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM. **What We Need** Our Customer Service Agents are responsible for handling some of 2K’s highest level of service issues to ensure our customer’s questions and issues are resolved in an effective and timely manner. You provide excellent customer service while successfully resolving any service-related issues. Reports to the Customer Service Manager. **What You’ll Do** **_ DUTIES AND RESPONSIBILITIES:_** – Deliver timely, accurate and respectful follow up to customer questions and issues – Build deep knowledge of 2K products – Have in depth knowledge of troubleshooting on PCs, Sony, and Microsoft consoles – Take ownership of Customer Service incidents and work to optimally resolve them – Interact effectively with customers and internal developers – Call out issues as needed – Assist in generating training materials and customer facing documentation – Work in a team environment with other customer service associates **What Will Make You A Great Fit** **_ KNOWLEDGE AND SKILLS:_** – Technically proficient with PC’s and gaming consoles – Digital literacy, specifically MS Word, Outlook, and Excel – Basic understanding of source control – Ability to quickly learn customer service-based tools and techniques **_QUALIFICATIONS: _** – Education and Experience: _ – High School diploma or equivalent – Minimum age of 18 years and above – 1+ year of Customer Service experience – Proficient in Windows and MS Office – Strong verbal and written communication skills – Solid understanding of current video game platforms and related hardware – Excellent attention to detail – Ability to establish and maintain effective working relationships with various 2K teams and customers – Reliable and can be counted on to work all scheduled shifts – Capable of working any mandatory overtime; which can occur during the work week, weekends, and holidays – Must be able to communicate effectively in English, in both written and oral forms **_PREFERRED SKILLS:_** – Previous customer support experience in an online environment – Familiarity with Zendesk, helpdesk software or issue/bug tracking tools

Tagged as: Cloud, Content, Customer Service, Digital, Hardware, Library, Microsoft, training, Verbal, Written Communication