Copy of customer service associate

Job Description: **Who We Are** Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech and Cat Daddy Games. Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment. Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We’re an equal opportunity employer, and we’re excited to build the future of co-living with the world’s most hardworking and passionate people. **What We Need** – Technically proficient with PC’s and various gaming consoles – Digital literacy, specifically MS Office Suite and G Suite – Basic understanding of source control – Ability to quickly learn customer service based tools and techniques **What You Will Do** – Deliver timely, accurate, and patiently follow up to customer questions and issues – Build deep knowledge of 2K products – Have in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles – Lead CS incidents and work to successfully resolve them – Interact effectively with customers and internal developers – Bring up issues as needed – Assist in generating training materials and customer-facing documentation – Work closely with other internal customer service associates – Work on other CS assignments as the need arises **Education and Experience**: – High school graduate or equivalent – 1+ years of Customer Service experience – Proficient in Windows and MS Office – Strong verbal and written communication skills – Ability to proficiently read, write and speak English and either: German, French, Italian or Spanish – Proven understanding of current video game platforms and related hardware – Excellent attention to detail – Ability to establish and maintain effective working relationships with 2K teams and our customers **Who We Are** Founded in 2005, the 2K label includes some of the most talented game development studios in the world today including: Firaxis Games, Visual Concepts, Hangar 13, 2K Czech and Cat Daddy Games. Our world-class team of engineers, developers, graphic artists and publishing professionals are stewards of a growing library of critically-acclaimed franchises such as Battleborn, BioShock, Borderlands, The Darkness, Mafia, NBA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM. 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms, and cloud streaming services. 2K publishes titles in today’s most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment. Our vision at 2K is to create a diverse and inclusion environment to “Come as You are and Feel Equipped to do Your Best Work!” We are dedicated to promoting diversity, multiculturalism, and equality in all that we do. Our communities are focused on increased access and personal growth, and their greatness depends on a diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and perspective. We’re an equal opportunity employer, and we’re excited to build the future of co-living with the world’s most hardworking and passionate people. **What We Need** – Technically proficient with PC’s and various gaming consoles – Digital literacy, specifically MS Office Suite and G Suite – Basic understanding of source control – Ability to quickly learn customer service based tools and techniques **What You Will Do** – Deliver timely, accurate, and patiently follow up to customer questions and issues – Build deep knowledge of 2K products – Have in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles – Lead CS incidents and work to successfully resolve them – Interact effectively with customers and internal developers – Bring up issues as needed – Assist in generating training materials and customer-facing documentation – Work closely with other internal customer service associates – Work on other CS assignments as the need arises **Education and Experience**: – High school graduate or equivalent – 1+ years of Customer Service experience – Proficient in Windows and MS Office – Strong verbal and written communication skills – Ability to proficiently read, write and speak English and either: German, French, Italian or Spanish – Proven understanding of current video game platforms and related hardware – Excellent attention to detail – Ability to establish and maintain effective working relationships with 2K teams and our customers

Tagged as: Cloud Streaming, Customer Service, Digital Literacy, Hardware, Library, Office Suite, Software, Tablets, training, Verbal, Written Communication