• Full Time
  • Application Closes 25 Sep 2023
  • Hawkes Bay – Hastings
  • Customer Service Representative

Are you passionate about providing outstanding customer service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us!

About Unity

With approximately 50,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about! Any profit we make goes back to our Unity Community.

About the role

  • Deliver outstanding customer service skills by assisting Kiwis with their everyday financial needs.
  • Be the voice of Unity, serving our members nationwide over the phone.
  • Normal hours of work will cover 40 hours per week rostered between the hours of 8:00am – 6:00pm, Monday-Friday and 8:30am – 12:00pm Saturdays (Saturday work required approx. every 5-6 weeks* and includes a ½ day off during the week).

*Saturday roster dependent on team capacity.

About the benefits

We value the hard work our teams put into providing the exceptional member experience. Some of our current benefits include:

  • Sick leave entitlement after three months of service and up to a maximum of 60 days.
  • Five weeks of annual leave after the completion of five years of service with Unity.
  • Paid leave on your birthday.
  • Long service leave and gifts.
  • Life & Critical Illness insurance cover.
  • Discounted access to Unity’s and some other business’ products.
  • And more…

About you

  • Experience in a customer-facing role.
  • Passion for helping people.
  • Can-do, energetic attitude.
  • Resilient and ability to stay calm under pressure.
  • Quick learner who is great at problem-solving.

How to apply

Take a look at our website and if this sounds like a role you would be great at, let’s talk. Apply now and bring us your awesome people energy!

You can apply via QJumpers or Seek (from Seek – click “Apply” and you will be redirected through to QJumpers).

Tagged as: Customer Service, Loans

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